BlueHair: Interaction & Product Design

Tag: User Research

  • Mingling with the Dutch UX Design community at UXCampNL 2016

    uxcampnl

    This past weekend I felt like mingling with my peers of the UX design community and check out what they’re up to, so I decided to attend this year’s UXCampNL in Eindhoven. The event, as they put it themselves, is an “unconference born from the desire to bring together the industry and academic communities to share knowledge in an open environment”.

    Unlike a traditional conference, UXcamp is shaped by the attendees themselves. Anyone willing to contribute and learn is welcome to join and give a talk, workshop or start a discussion.

    So here’s my take on how things went down…  (more…)

  • My ServiceFellow – The real world version of Emoments!

    As it usually happens, great ideas are never truly unique. Our whole history of inventions and development rests in the shoulders of giants. The real trick lies in taking ideas to the next level and making them become a reality. And this is exactly what I just came across.

    While working on eMoments, the mobile app concept I developed as part of my MSc. graduation project I came in contact with Marc Stickdorn, from the Management Center Innsbruk and co-author of the great book “This is Service Design Thinking”. Marc did a great job in helping me understand what services and service design in particular was all about.

    Unfortunately for me, the eMoments project remained in a concept phase, but as it turns out, Marc was working in parallel on a very similar application to what I had in mind. An application that has gone through a lengthy design and testing process (which I want to believe was also influenced by my own project somehow 🙂 ) and which is now almost ready to be released into the wild.

    The result? My ServiceFellow! (more…)

  • Designing the new touch interface language

    Last Tuesday I attended a short presentation at the Delft University of Technology, where Kay Hofmeester (former UX manager for Microsoft Surface) told us a bit about how the Surface team tried to handle the new challenges posed by designing user interfaces under the new touch interface paradigm. I took the liberty to record it to share it with whoever is interested (Kay if you’re out there reading this, I hope you don’t mind ;-)).

    It was a very interesting lecture with some nice and concrete examples of how wrong it is to try to directly translate old user interfaces for new input devices such as touch screens.

    The Spanish speaking pointer and the Italian speaking finger

    In the lecture, Kay explains very nicely and in depth some of the main practical differences between interacting with a classical GUI and with a touch interface, but I’m gonna give it a go with my own metaphor.

    Think of the following scenario. You’ve been speaking Spanish all your life. You know the ins and outs of your language. One day you move to Italy and all of a sudden you find yourself surrounded by Italians. Sure! your Spanish might help you get by to a certain level due to the language similarities, and you (more…)

  • Differentiating emotional hotel experiences (EuroCHRIE 2009)

    EuroCHRIE 2009I’m finally back home after attending the EuroCHRIE 2009 conference in Helsinki for a few days, and I have to say that it was quite an interesting experience for me, since it was not really in my professional field as a designer, but it did have to do with what I’ve been working on for the past few months first as part of my MSc. graduation project and now as an interaction designer/researcher for SusaGroup.

    The conference dealt with experiences in the hospitality and tourism industry and I was actually there presenting a working paper which came from a small exploratory study I conducted at the early stages of my graduation project with the aim to identify what type of emotions people felt the most in a hotel environment and towards what exactly. (more…)

  • Panoremo: A tool to assess the emotional experience of environments

    Panoremo_thumb

    Relevant Keywords:

    Evaluating emotions, environments, services, consumer experience, online application, prototyping

    Design Goal:

    During my Design for Interaction MSc. graduation project a concept was developed that was deemed very interesting and promising for the potential assessment of emotions experienced towards a physical environment. This concept was later developed even further in collaboration with SusaGroup in order to bring it into the market as a fully functional instrument that can aid in emotional design research.

    Methods Used:

    • Early prototyping to perform user testing of working principle.
    • Software development.
    • Usability testing.

    (more…)

  • emoments: Developing a tool to assess emotions elicited by services

    emoments_thumb

    Relevant Keywords:

    MSc. Graduation project, evaluating emotions, services, consumer experience, hotels, mobile application, prototyping

    Design Goal:

    Various methods are available for measuring emotional responses elicited by products (design) or human-product interaction. Up to this point however, no instrument was available that could be used to assess emotional service experiences. The aim of the project was to extend the possibilities of assessing emotions to the realm of experiential service design. As a case study for the project, the focus was laid on the `hotel experience’, that is, the experience of a guest while staying at a hotel.

    Project duration:

    5 months (full time)

    Methods Used:

    • Thorough literature research to become acquainted with the project domain.
    • Online survey to identify the most common types of emotions experienced by hotel guests and the stimuli associated with these experiences.
    • Creative session organized with a panel of users and designers to generate ideas.
    • Early prototyping to perform user testing of concepts.
    • Creation of wire-frames and navigation flow-charts to define the software’s architecture.
    • Hi-Fi prototyping of final concept.
    • Usability testing.

    (more…)

  • PALS & Tokens: Conceptual design for books and libraries of the future

    PALS_thumb

    Relevant Keywords:

    Reading, books,  future scenario, conceptual design, context research

    Design Goal:

    As part of a design exercise at the TU Delft we were asked to research the domain of books and libraries and to propose a concept design of how these would be like in a future scenario. The focus was laid on the concept and interactions rather than on technical details of the products.

    Project duration and team:

    75 hours, 3 interaction designers (David Güiza Caicedo, Job Greefhorst, Amine Rhord)

    Methods Used:

    • Vision in Product Design (ViP) was used as a design framework throughout the whole project
    • Cultural probes
    • Creative session
    • Presentation videos

    (more…)

  • ipNext: Usability testing and redesign of an office phone

    ipNext_thumb

    Relevant Keywords:

    Telecommunications, office environment, user research, usability testing, icon validity testing, redesign, office telephone

    Design Goal:

    The goal of this project was to evaluate the usability of the Alcatel-Lucent IP Touch 4018 office phone and to propose a re-design of the phone according to the findings of the performed tests. The team consisted of 6 Design for Interaction master students of the TU Delft working directly for Alcatel-Lucent, a global telecommunications corporation.

    Project duration and team:

    225 hours, 6 interaction designers (David Güiza Caicedo, Tine Lavrysen, Amine Rhord, Meike Mak, Steven Fokkinga, Marjolein Hartog)

    Methods Used:

    • Product analysis in terms of aesthetics and functionality
    • Online user survey & interviews with experienced users to understand how they perceived the current phone.
    • Usability tests of the current phone with novice and experienced users.
    • Online icon validity test performed with an international sample of people.
    • Interaction prototyping to assess the new interaction model proposed with the redesigned phone.

    (more…)