#UX #DesignSprints #DesignSystem #WebPlatform

I've worked as part of different Agile teams at PostNL, a mail, parcel and e-commerce corporation in the Netherlands. My task as a UX designer has been to ensure that the complex products offered to consumers and business users are as easy to understand and use as possible.

#StandDesign

How do you explain the basic principles of Service Design to a diverse crowd of everyday people? This is the challenge we at Essense faced when we decided to set up a stand to showcase our work during the Dutch Design Week. Together with a colleague, we were asked to design an engaging experience for the visitors while teaching them a thing or two about our process.

#Research #Workshops

A rapidly graying population will bring a lot of strain to the care industry, where nurses will have a hard time keeping up with the extra pressure. In this project, funded by the Dutch Ministry of Economic Affairs and carried out by a consortium of research institutes and private companies, I was tasked with analyzing the user needs of nurses and care receivers, and to identify use cases for which remotely operated robots could lend a helping hand as an alternative to the shortage of workforce.