#StandDesign

How do you explain the basic principles of Service Design to a diverse crowd of everyday people? This is the challenge we at Essense faced when we decided to set up a stand to showcase our work during the Dutch Design Week. Together with a colleague, we were asked to design an engaging experience for the visitors while teaching them a thing or two about our process.

#UX #Research #Workshops #Prototypes #Awards

By using a user user-centered design approach, I helped ATAG design an oven with features that people actually want to use in their kitchens. We created an award-winning product that can support experienced cooks while at the same time guiding novice users.

#UX #Appliance #Prototypes #Awards

Personalizing your coffee so that it is just the way you like it is a central part of the coffee drinking experience, which is why I helped Douwe Egberts design this beautiful, award-winning coffee machine that allows users to tweak their drinks with precision, and to save their preferences so that they can enjoy their daily cup exactly the same way the next day, and every day.

#UX #Research #JourneyMapping #Desktop

Deep Brain Stimulation is a technique that alleviates some of the symptoms of Parkinson’s patients by introducing an electrode into a precise area of the brain and stimulating it with an electrical charge. I was part of the VanBerlo team that helped Sapiens, a Dutch medical startup, to identify user-related challenges that medical professionals would face throughout the procedure, and to design their software for brain surgery planning.

#Research #Workshops

A rapidly graying population will bring a lot of strain to the care industry, where nurses will have a hard time keeping up with the extra pressure. In this project, funded by the Dutch Ministry of Economic Affairs and carried out by a consortium of research institutes and private companies, I was tasked with analyzing the user needs of nurses and care receivers, and to identify use cases for which remotely operated robots could lend a helping hand as an alternative to the shortage of workforce.